When using trendhub, you may encounter various issues that can affect your experience. This section aims to help you resolve common problems quickly and efficiently. For any issues not covered here, please contact our support team for further assistance.
Issue: Unable to Load the 3D Carousel #
- Symptom: The 3D carousel does not load or displays an error message.
- Solution: Ensure your browser is up-to-date and supports WebGL. Clear your cache and cookies, and try reloading the page. If the problem persists, switch to another browser or contact support.
Issue: Hub Creation Form Errors #
- Symptom: The Hub creation form is not saving your progress, or you receive an error when submitting.
- Solution: Check your internet connection to ensure stable connectivity. Save your progress after each step. If errors occur, take note of any error messages and reach out to support with these details.
Issue: Media Upload Failure #
- Symptom: Unable to upload images, audio, or files to an item within a Hub.
- Solution: Verify that the file format and size comply with trendhub’s upload criteria. If the issue is not resolved, try uploading the media with a different device or browser.
Issue: Voting System Glitches #
- Symptom: Votes or likes are not being registered or are being duplicated.
- Solution: Refresh the page and try voting again. If the issue continues, document the behavior, including any error messages, and report it to our support team.
Issue: Incorrect TOKEN Distribution #
- Symptom: The TOKEN distribution at the end of a Hub is not reflecting correctly.
- Solution: Review the TOKEN distribution rules to ensure understanding. If there appears to be a genuine discrepancy, provide a detailed account to support, including screenshots if possible.
Issue: Account Login Problems #
- Symptom: Difficulties logging into your trendhub account.
- Solution: Attempt to reset your password using the ‘Forgot Password’ feature. Ensure that cookies are enabled for trendhub. If the reset fails, contact support for account recovery.
Issue: Hub Balance Not Reflecting Deposits #
- Symptom: Funds added to the Hub Balance are not showing.
- Solution: Confirm the transaction was successful and check your bank statement for confirmation. If funds have been debited but not reflected, contact support with transaction details.
Issue: Commenting Functionality Not Working #
- Symptom: Comments are not posting or the comment section is not loading.
- Solution: Check for browser compatibility and that JavaScript is enabled. If problems persist, report the issue to support with details of the device and browser being used.
Issue: Social Media Sharing Is Not Functional #
- Symptom: Unable to share content to social media platforms through the share buttons.
- Solution: Confirm that pop-up blockers are disabled for trendhub and that you are logged into your social media accounts. If sharing still fails, use the direct URL of the content to share manually and report the issue to support.
General Tips: #
- Always ensure your operating system and browsers are up-to-date.
- Document any recurring issues with specific error codes or messages.
- Use the platform’s built-in help and support features for quick guidance.
- For complex issues, provide as much detail as possible to the support team, including the steps you’ve taken, error messages, and screenshots.
For further assistance, reach out to our dedicated customer support team via the contact form on our website, or email us at [support email]. We are committed to providing a smooth and enjoyable experience on trendhub.